1. Who we are
This Privacy Notice explains how Kiera Chapman Coaching (“we”, “us”, “our”) collects, uses, and protects your personal data through our website www.kierachapmancoaching.com.
We are committed to safeguarding your privacy. As a qualified mindset coach based in St Leonards-on-Sea, East Sussex, UK, accredited by ACCPH (Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists), we deliver coaching services designed to help you overcome limiting beliefs, set healthy boundaries, build self-awareness, and achieve personal and professional goals.
By using our website and services, you confirm that you are over 16 years old.
2. What Is Personal Data?
“Personal data” refers to any information that identifies an individual, such as name, contact details, IP address, etc.
3. What Data We Collect & Why
We collect personal data to provide and improve our coaching services, communicate effectively, and deliver resources such as newsletters. We rely on the lawful bases of consent, contractual necessity, and legitimate interests as applicable.
We may process:
- Contact Data: name, email, phone number.
Purpose: To arrange coaching sessions, respond to inquiries, send resources.
Lawful basis: Contract and/or consent. - Client Information: coaching preferences, session notes, payment details (via secure third parties like Stripe or PayPal).
Purpose: To facilitate coaching delivery and billing.
Lawful basis: Contractual necessity. - Interaction Data: website usage (e.g., page visits, form submissions, newsletter sign-ups).
Purpose: To improve our website and understand what content or services interest you.
Lawful basis: Legitimate interests. - Marketing & Communication Data: newsletter preferences, feedback.
Purpose: To send tailored updates, offers, and resources.
Lawful basis: Consent (where required) or legitimate interests.
4. Marketing Communications
Under UK regulations (PECR and GDPR), we may email you with marketing communications if:
- You have consented; or
- You contacted us regarding our services and have not opted out.
You can unsubscribe at any time via links in our emails.
5. Sensitive Data
We do not collect sensitive personal data (e.g., health conditions, religious beliefs, biometric data) unless explicitly and separately consented.
6. Data Sharing
We may share your personal data with:
- Service providers — such as email platforms, website hosts, CRMs, payment processors—under contractual and confidentiality terms.
- Legal authorities — in compliance with laws or court orders.
- Business transfers — e.g., in a merger or sale.
- Professional advisors — like accountants or legal counsel.
We will never share your data for third-party marketing without your explicit consent.
7. International Transfers
Your data may be processed outside the UK if needed, for example, by international email hosts or payment platforms. Transfers will only occur where adequate safeguards are in place (e.g., Standard Contractual Clauses).
8. Data Security
We implement technical and organisational measures to safeguard your data, including encryption, secure storage, and limited access protocols. However, no internet transmission is entirely secure.
9. Data Retention
We retain personal data only as long as necessary, typically for the duration of your coaching engagement and a reasonable period thereafter (e.g., for accounting or support). Once no longer needed, data is securely deleted or anonymised.
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion in certain circumstances
- Restrict or object to processing
- Withdraw consent, where applicable
To exercise these rights, please email kiera@kierachapmancoaching.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if dissatisfied.
11. Cookies
We use cookies to enhance your website experience:
- Strictly necessary cookies — essential for site functionality.
- Performance cookies — help us understand site usage.
- Functionality cookies — remember preferences like newsletter opt-in.
- Marketing cookies — used for promotions or remarketing (with consent).
You can manage or opt out of cookies via your browser settings. Blocking cookies may affect site functionality.
12. External Links
Our website may include links to third party sites. We are not responsible for their content or privacy practices. Please review their privacy notices if you provide them with personal data.
13. Contact Information
Name: Kiera Chapman
Email: kiera@kierachapmancoaching.com
14. Updates to This Notice
This Privacy Notice was last updated on September 1, 2025. We may update it at any time. Updates will be posted at www.kierachapmancoaching.com. Continued website use constitutes acceptance of changes.
This Privacy Notice was last updated on September 1, 2025. We may update it at any time. Updates will be posted at www.kierachapmancoaching.com. Continued website use constitutes acceptance of changes.